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There are people who have been told to do exactly this by Apple's own staff, according to a quick search on Twitter. https://twitter.com/arno_app/status/105694

• ceejayoz 7y ago
  With tens of thousands of retail workers involved, that's hardly surprising that some would suggest the technique. That doesn't change the fact that these sorts of abuses of a return policy cost everyone else money, and risk getting the policy shortened/restricted for all.
  • bdcravens 7y ago
    Or force Apple to do the right thing, which is maintain a fleet of refurbed machines for loaners.
  • alistairSH 7y ago
    Agreed, if your MacBook is critical to your job, shouldn't you have Apple Care or some sort of insurance policy to ensure you get a timely replacement? Relying on Apple's goodwill seems like risky business.
    • selectodude 7y ago
      I have AppleCare+ and my keyboard replacement required the store to send it in. Makes no difference.
      • ceejayoz 7y ago
        Being in their "Joint Venture" business program does, though. https://www.apple.com/retail/business/jointventure/terms.html https://www.apple.com/retail/business/jointventure/terms.htm... > Equipment Loaner Service. If the issue with your Mac Computer requires us to keep it for more than twenty‑four (24) hours, you will be provided the option of borrowing a similar Apple product from our pool of loaner products ("Loaner") based on availability at your local Apple Retail Store. Apple is not obliged to provide a Loaner that is the same as, or of equivalent or better functionality or appearance to your Mac Computer; nor does Apple make any representation that a specific software program is or will be installed on your Loaner. Please see below for additional terms and conditions relating to this Equipment Loaner Service.
        • FireBeyond 7y ago
          Wow. Discoverability of that program is low. Search "loaner" on apple.com - hundreds of results relating to iPhone financing, and Clean Supplier Standards Codes. No mention of this program. Search "Joint Venture" if you're lucky enough to know the name - results on the use of Conflict Minerals, and Sustainability Reports. No mention of this program.
        • sneak 7y ago
          Joint Venture is $500/year, IIRC.
          • alistairSH 7y ago
            Sure beats an idle software developer.
            • sneak 7y ago
              I agree; I have it and I don’t even write software full time (and have 2 other laptops). Its main advantage to me is that it lets me cut the line for getting service appointments in-store.
              • RealWorldPolice 7y ago
    • _ph_ 7y ago
      If the Macbook was bought in 2015 or early 2016, Apple Care no longer applies.
      • alistairSH 7y ago
        How often do you replace laptops? We're on a 3-year schedule across the organization, PC or Mac. All leased or covered by some sort of business-class warranty/service plan. It can be slightly annoying, as IT doesn't do any in-house repairs any more, but it mostly works. I thought a 3-year replacement schedule was fairly standard.
        • _ph_ 7y ago
          Unfortunately not. There are also 4-5 year renewal cycles. In any case, for the affected machines, there is no Apple Care aware any more as it is limited to 3 years after purchase. This is an even greater problem with iPads, Apple Care only lasts for 2 years after the purchase, so any significant repair after that usually means a total loss.
          • RealWorldPolice 7y ago
            FYI, purchasing with a credit csrd likely extends that by another full year, if not two years. Check your card benefits.
  • clay_the_ripper 7y ago
    I don’t think Apple cares about this. I tell them exactly what I’m going to do when I do it, and they don’t care. Fact is, it’s the only option. I cannot possibly not have a computer for 2 weeks as a run a business. So I don’t see any possible alternative.
    • ceejayoz 7y ago
      There is an option. Apple offers a business program called “Joint Venture” that includes loaners. Sounds like exactly what you need.