4 ms·

Half our company are still using these, what's the smart thing to do here? I assume actual risk of fire is very minimal, but the advice is to "please stop using

Half our company are still using these, what's the smart thing to do here? I assume actual risk of fire is very minimal, but the advice is to "please stop using it". Losing our machines for a couple weeks would be pretty impactful...

nickdandakis 7y ago
I had both speakers blown out, three keys with chipped paint, and a couple sticky keys, so I got it replaced and fixed with their latest keyboard replacement program. I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement. Apple has a 30-day full refund policy. I never went through with buying a new one and returning it, but it's something to look into or ask about! (After some quick Googling, it looks like it's a 14-day return policy, not 30..)
- RealWorldPolice 7y ago
  >I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement. Who told you to do that? (Are we talking, like, a friend? Or an actual Apple employee?) The only reason I ask is because I thought that was "return fraud."
  - nickdandakis 7y ago
    An actual Apple employee.
reaperducer 7y ago
Half our company are still using these It's been years since I was involved in this sort of thing, but at one time Apple had separate people to handle business accounts, especially ones with many machines.
LeifCarrotson 7y ago
Buy some ThinkPads or zBooks or Latitudes, give those to a subset of your affected users, then send the freed-up units to service. Repeat until all affected units have been serviced. Then, when the time comes (soon?) to replace the 2015-2017 MBPs, consider whether you'd rather repeat that with future MBPs or buy something different that has on-site same-day service and user-replaceable batteries and other components.
- swendoog 7y ago
  Unfortunately some work (Mac, and iOS development) requires a Mac OS device.
  - otakucode 7y ago
    And for that, at least in this sort of situation, I'd expect a company to at least temporarily look into the various services that enable you to rent a MacOS device in the cloud for the moments you need it (usually app builds).
    - megablast 7y ago
      And where would you run xcode? The IDE you use to develop.
- tomxor 7y ago
  You should know better than to post that suggestion in a thread full of Apple users with Mac OS lockin ... But don't worry, now my comment will be accompanying yours in the HN downvote afterlife :P
bgentry 7y ago
You might be able to use an authorized Apple Service Provider for the repair and have the machines out of your hands for way less time. For example, I just had the battery (+ top case) on my late 2013 15" MBP replaced this week. I brought it to a local service shop for a quick inspection, then took the machine home. Part arrived the next day, brought it back in, and it was all done in a couple of hours.

nickdandakis 7y ago

I had both speakers blown out, three keys with chipped paint, and a couple sticky keys, so I got it replaced and fixed with their latest keyboard replacement program. I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement. Apple has a 30-day full refund policy. I never went through with buying a new one and returning it, but it's something to look into or ask about! (After some quick Googling, it looks like it's a 14-day return policy, not 30..)

RealWorldPolice 7y ago
>I was told that the way to go about getting a "loaner" machine is to ship out your broken machine, buy a new one on a credit card, and then bring the new one back once you receive your replacement. Who told you to do that? (Are we talking, like, a friend? Or an actual Apple employee?) The only reason I ask is because I thought that was "return fraud."
- nickdandakis 7y ago
  An actual Apple employee.

reaperducer 7y ago

Half our company are still using these It's been years since I was involved in this sort of thing, but at one time Apple had separate people to handle business accounts, especially ones with many machines.

LeifCarrotson 7y ago

Buy some ThinkPads or zBooks or Latitudes, give those to a subset of your affected users, then send the freed-up units to service. Repeat until all affected units have been serviced. Then, when the time comes (soon?) to replace the 2015-2017 MBPs, consider whether you'd rather repeat that with future MBPs or buy something different that has on-site same-day service and user-replaceable batteries and other components.

swendoog 7y ago
Unfortunately some work (Mac, and iOS development) requires a Mac OS device.
- otakucode 7y ago
  And for that, at least in this sort of situation, I'd expect a company to at least temporarily look into the various services that enable you to rent a MacOS device in the cloud for the moments you need it (usually app builds).
  - megablast 7y ago
    And where would you run xcode? The IDE you use to develop.
tomxor 7y ago
You should know better than to post that suggestion in a thread full of Apple users with Mac OS lockin ... But don't worry, now my comment will be accompanying yours in the HN downvote afterlife :P

bgentry 7y ago

You might be able to use an authorized Apple Service Provider for the repair and have the machines out of your hands for way less time. For example, I just had the battery (+ top case) on my late 2013 15" MBP replaced this week. I brought it to a local service shop for a quick inspection, then took the machine home. Part arrived the next day, brought it back in, and it was all done in a couple of hours.