Sometimes that is the strategy: create something cool and hope to get purchased. Having worked at a company that was likely one of Slack’s “whales”, it is a bon

Sometimes that is the strategy: create something cool and hope to get purchased. Having worked at a company that was likely one of Slack’s “whales”, it is a bonus to have feature requests weighted more heavily, but if a tool doesn’t keep everyone else using it happy - you run the risk of some other tool becoming the shiny new thing.