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I work for the city of Skanderborg in Denmark and we do a few things to avoid it. One is to monitor our entire storage for malicious code and automatically isol
by moksly 7y ago
I work for the city of Skanderborg in Denmark and we do a few things to avoid it. One is to monitor our entire storage for malicious code and automatically isolate suspicious activity. Another is to do frequent backups of everything on our network shares and one drive for business which is where most employee data that doesn’t belong in a specific system lives. Our servers, database clusters and vital systems are all isolated from the employee network and also frequently backed up. When we get hit, it’s usually employees reading private email and we’re typically able to isolate the ransomware before it spreads from that specific employees network share. Once we kill it, we restore files to the most recent backup and roll their machine.
It’s worked well so far, but we do have an IT crew that would make most places jealous and IT is an area that is notoriously undervalued in the public sector.
- skribbj 7y agoSee this seems to be a really fun and challenging part of IT.. the part that I don't want to have to deal with is the helpdesk, guiding a 60 year old lady to login onto her system or configure her company iPhone. Maybe there is a job where you do only the former, I just haven't found it yet.
- pergadad 7y agoNetwork/infrastructure guys don't seem to me to do helpdesk very often?
- louhike 7y agoIt depends on the size of the company.
- wil421 7y agoWhat do you think happens when a core core router breaks? The level one guy fixes it? There are a few Palo Alto and Cisco guys near me. They definitely aren’t answering the help desk phone but they are level 3 support. Same with my development team. Not to mention large orgs have NOCs dedicated to this. The last company I was at at a couple CCAs in the NOC. They were smart but an odd breed.
- moksly 7y agoOur IT is two things, one is helpdesk the other is “tech”. Tech handles servers, networking, security and Azure and only really offer support for developers like me.
- Circuits 7y agoSame here
- lrem 7y agoThese will be separate jobs in any large enough IT org.
- AnIdiotOnTheNet 7y agoIf you are unwilling to get your hands dirty interacting with the people who use your network you'll be unaware of how your decisions affect their day to day lives and consequently they'll probably end up hating you, which will not do you any favors in the long run. It is important to remember that everything you do is ultimately in service to helping them do their jobs.
- dagw 7y agoBut guiding that 60 year old lady through configuring her company phone is how you discover that your process for configuring company phones is broken. When the people who design a system never interact with the people who use the system, that is how you end up with shitty unusable IT systems.