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Why wouldn't the buck actually stop with Cognizant management? FB isn't demanding these horrible labor practices, Cognizant is.
by MockObject 7y ago
Why wouldn't the buck actually stop with Cognizant management? FB isn't demanding these horrible labor practices, Cognizant is.
- empath75 7y agoThey’re paying rates that more or less require it.
- Panini_Jones 7y agoFacebook is? What rate does Facebook pay and how much are these Cognizant employees getting paid?
- chris11 7y agoThe assumption is that Facebook is selecting the contracting agencies based on performance or cost. If Cognizant's performance doesn't meet the Facebook's standards they will get dropped, the same thing will happen Cognizant isn't competitive on price. This downward pressure ends up directly impacting moderators. Cognizant needs to keep payroll costs low so they don't lose the contract, and the contracted accuracy target of 98% seems unrealistic. So moderators end up fearing for their jobs when they don't meet accuracy targets.