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If they made engineers take turns working in the content moderation you would soon see all sorts of improvements (like the aforementioned ability to recognize d
by dalore 7y ago
If they made engineers take turns working in the content moderation you would soon see all sorts of improvements (like the aforementioned ability to recognize duplicate content for starters).
They would hate it so much, that would make better tooling. But now they don't have to know about it, just send images to the moderation team over and over like they are robots.
- Nasrudith 7y agoCouldn't it be just done in a more pleasant and efficient way by simply tasking them on moderation assistance tools instead of misplaced retribution? While putting themselves in the moderator's shoes may prove helpful they aren't comparable in skillsets. If they were given a command line interface for instance most mods would be puzzled. "Produced for self" and "produces for content moderators" are differing needs.
- oarsinsync 7y agoDogfooding isn't really retribution, so much as a reasonably effective way to better understand and capture requirements. Using the things you produce generally helps motivate ironing out bugs and/or improving the product overall.
- michaelt 7y agoPeople in this discussion are misunderstanding one another because no-one's making a clear distinction between "Engineers/managers responsible for content moderation and with the power to improve the tools should have to do some content moderation themselves" and "All engineers/managers should do content moderation" Andy the content moderation tools developer could certainly benefit from experience using the tools he's working on. On the other hand Bob the Unix admin who keeps the CI cluster online can't iron out bugs in another team's product no matter how hard you motivate him. Needless to say, if someone writes about Andy but a reader thinks about Bob, the gap in whether the explanation makes sense might leave the reader sceptical about the writer's claims, or even their true motivation.
- tomp 7y agoThe engineers would just make the filtering AI better. End result: engineers paid $250k, moderators unemployed making $0k.
- joeblubaugh 7y agoI knew an engineer who worked on news moderation tools - the stress was so high that he had a breakdown and had to quit. I think if FB engineers had to actually interact with the bottom-bucket of the content on a regular basis, Facebook would have stricter rules, and perhaps even prior-restraint filters for image and video uploads.