However when you have millions of people hating you and very few defending you then there are usually a good reason to it, otherwise they don't unite like that.

However when you have millions of people hating you and very few defending you then there are usually a good reason to it, otherwise they don't unite like that. There is usually a "reason" people get riled up online, whether that reason is "good" is usually pretty debatable to most rational people. And claiming that any "good" reason is able to be stretched into all sorts of other criticisms as you state is an even shakier stance to take. Personally, I'm not convinced that the online gaming community is worth caring about in the aggregate. The community is so dwarfed by people not interesting in participating in arguments about their hobby online that the separation between people who have legit criticisms and people just looking to be angry about something isn't meaningful. Say you have a million players for a game you've created, and 30,000 of those players participate regularly in online discussions, with 25,000 of them being reasonable and 5,000 being nonsensical (and the 5,000 is largely going to be at least the same if not more vocal than the 25,000). How much time and effort do you really want to spend trying to separate those 25,000 from the 5,000 given your playerbase as a whole?