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> I've been trying to convince my boss that 'nine fives' is a perfectly acceptable target. Unless you can force people to use your crap or your competition is
by zzzcpan 7y ago
> I've been trying to convince my boss that 'nine fives' is a perfectly acceptable target.
Unless you can force people to use your crap or your competition is barely working, it's not really acceptable. A typical customer has pretty reliable internet connection during normal operations and only rare long outages. Meaning that any unavailability and unresponsiveness that lasts more than a few seconds will be pretty visible and annoying to customers. And assuming your competition can do three-four nines, you'd need like four-five nines to do better, which is actually five-six nines as a target.
- dllthomas 7y agoI think the parent was talking about being reliably on a specific ~50% of the time (and reliably off the rest of the time), not about outages a significant portion of the time when the customer would expect to use it. I'm not sure there are actually that many cases where that's great, but it's a different thing than what you're criticizing. Edited to add: Wonderfully, when trying to post this I got "Sorry, we're not able to serve your requests this quickly."