4 ms·
Over an hour into the outage, still no word at all from Google on the status page apart from "We're investigating"
by EthanV2 7y ago
Over an hour into the outage, still no word at all from Google on the status page apart from "We're investigating"
- 7ewis 7y agoThey provide updates to customers, but I'm under NDA with them.
- devy 7y agoI think you meant "paid customers". Pretty much all the people wrote here are "customers" one way or the other. By "updates" if you meant the message in GSuite Admin account notification section, it's no more insight than what's describing here: https://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=cc21ebe3962430b2e4ae2b52e3dde98f https://www.google.com/appsstatus#hl=en&v=issue&sid=2&iid=cc...
- RobertoG 7y ago"You're not the customer; you're the product." That, by the way, and surprisingly for me, it seems it's a quote from 1973: https://quoteinvestigator.com/2017/07/16/product/ https://quoteinvestigator.com/2017/07/16/product/
- 7ewis 7y agoYeah, paid customers. Not sure why I've been downvoted. The engineers there obviously have info before the public status page gets updated.
- hknd 7y agoIt's like with any big company: they'll have a bunch of SREs and SWEs working on it and trying to solve this asap, but it's probably too technical to give more details than "we're investigating".
- mikeryan 7y agoIt seems with these "Big Provider" outages its a cascading failure across a few systems as opposed to a single point failure which makes debugging a bit harder.