Bullshit. There has never been a time when riding in a taxi in NYC was pleasant. It was always a terrible experience. And not just in contrast to better options

Bullshit. There has never been a time when riding in a taxi in NYC was pleasant. It was always a terrible experience. And not just in contrast to better options, it’s objectively bad and always has been. My theory is that it’s because there’s no incentive for any individual driver to improve. The odds of getting the same driver twice is effectively nil so all they care about is not getting in trouble with the owners or the taxi commission. Outside of that, anything to improve the service is a cost borne solely by them which is not worth it.