That's my thought, too. "Internal policies"? Might as well just call them secret policies if they're not going to show what specific policies were violated, a

That's my thought, too. "Internal policies"? Might as well just call them secret policies if they're not going to show what specific policies were violated, and how any client or customer can know in advance if any of these policies might be violated. How can one reliably do business with a company that will deny service to customers based on secret policies? I have a business account with BoA, but I'm moving it because I can't see doing business with a bank that thinks they're entitled to decide how I spend my money.