Yep - on a related note, those experiences have also led more than one company I've worked at to require that you sign a services contract for implementation wh

Yep - on a related note, those experiences have also led more than one company I've worked at to require that you sign a services contract for implementation when you buy the product. When it's optional, the people who opt out of it are often the people who need it most, and they end up taking up dozens of hours of your support team's time instead of the ten hours they should have spent with your implementation team up front.