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Some thoughts after reading your various responses in this thread: 1. You seem to be looking for commodity pricing -- that is, you just want the product/servic
by csa 7y ago
Some thoughts after reading your various responses in this thread:
1. You seem to be looking for commodity pricing -- that is, you just want the product/service, and you do not want any others services related to it.
2. Most (all?) of the vendors are unwilling to provide open commodity-level pricing. This makes me think that one of two things (perhaps both) are in play. One is that the margin on commodity-level pricing just isn't worth the time. If that's the case, good luck finding a vendor -- maybe go straight to the manufacturer.
3. The other (more likely imho) is that the device requires something else to reach its full potential/value, and that something else is variably priced (e.g., set up, follow up, maintenance, etc.). If that's the case, make the call and either buy their expertise or demonstrate that you do not need their expertise. You can get to a near-commodity price fairly quickly if you actually know your stuff.
4. You seem to think that the "song and dance" is a waste of time. As a provider, I want satisfied customers. I want to add value to their experience purchasing through me. There exist cases where certain unsophisticated customers think that all they need is a product or service, and they do not realize that the real value add is in something else (e.g., the proficiency with which the product is used, onboarding, etc.). There are a lot of products and services for which this holds true. I have declined to do business with people because I knew they would use the product/service I was selling them in an inefficient manner and then blame me for it not working.
5. My general thought about customers like you who are not even willing to pick up the phone is that I do not want you as a customer. If you can qualify yourself as needing absolutely zero support, I am happy to sell you a product or service at a lean margin, and I have a sales process that accommodates that. If you do not trust me to qualify you as a customer, then feel free find someone else to do business with.
6. Beware of becoming a pathological customer. You may find that somehow your options are much narrower than others around you. Good business people engage in mutually beneficial relationships -- show that you can add value to the relationship (money is just one factor).