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25 Mbps is the minimum speed we provide. Our customers typically see a good bit more. And for context, a Netflix HD stream only requires 5 Mbps. Also, our $50

25 Mbps is the minimum speed we provide. Our customers typically see a good bit more. And for context, a Netflix HD stream only requires 5 Mbps. Also, our $50 a month is actually $50. There are no extra service, rental fees, franchise frees, or taxes. It's a single flat rate price. We also do require or even offer annual contracts. In other words, we make getting Internet service easy and hassle free. Finally, we implement Network Neutrality and will never sell or share our customer's personal data or browsing history (short of a valid warrant).

ebg13 7y ago
But Fios in Philly is $40 a month (and then $55) for 100Mbps with no installation fees or contracts, so it will take your customers more than three years to break even for probably worse speeds. The net neutrality promise is nice, but do you have other selling points?
- PhillyWisper 7y ago
  There is more to the Internet marketplace than just price and speed. Customer service and privacy are two things our customers value highly.
  - ebg13 7y ago
    I believe you can provide something important to some people there, but I don't think you're selling it well. You say that those are your big differentiators, but they're basically buried on your site. Landing on the page, the first things I see are "FAST" with numbers that are several times slower than what people expect and "$" with prices that are higher. And then I have to scroll down and find the fourth bullet point below the fold beneath the not very interesting "just internet" and the damning "we can't give you service without direct line of sight". The general public looking for an ISP is price sensitive enough that they will know the price landscape of your competitors, so they will know that fios costs less for higher speeds. Your market is going to be exclusively people who don't want to give Verizon or Comcast their business. To me personally, highlighting the things that you don't excel at (speed/price) instead of the ones you do (not being comcast/verizon) make it look like you don't know your competition and you aren't pitching directly to your primary market, which isn't a great signal. We also have no way of knowing that Verizon and Comcast aren't your backend, which means that, for all anyone knows, giving you money is giving them money. Also, a side technical note on the site layout: your text falls on top of your graphics. ( https://imgur.com/VcVaZsw https://imgur.com/VcVaZsw )
- komali2 7y ago
  I, for one, would happily pay the price to know my money isn't subsidizing lobbying to legalize the cable-fication of the internet.
  - ebg13 7y ago
    I would too! But we have no way of knowing that Verizon and Comcast aren't their backend. For all anyone knows, giving them money _is_ giving Verizon/Comcast money.
    - komali2 7y ago
      The founder is here if you wanna ask him. Either way, money talks - as a consumer, if I use Philly Wisper, I am explicitly saying "Net Neutrality is important enough to me to seek out businesses that promote it."
    - PhillyWisper 7y ago
      We use two back end carriers and about to add a 3rd. We do not use Comcast or Verizon. Of the ones we do use, you may have heard of one of the carriers, probably not the other. The 3rd, very unlikely. And no, I'm not going to name them.
- maxfurman 7y ago
  I'm in Philly and the cheapest FiOS I could get is $115/mo after the new member deal expired
  - ebg13 7y ago
    Unless you're talking about gigabit plus television, the reps were scamming you. That's what they do, and it's one of the reasons people hate giving them money. You should cancel your account and then open a new one online in a partner's name so that they stop playing games with you. Always do it online. Prices through phone reps are always worse these days because of what the different modality says about the customer.
crispyambulance 7y ago
> ... never sell or share our customer's personal data or browsing history (short of a valid warrant). OK, that's cool, but what about those scary-looking DMCA letters that people get from ISP's? What happens when you get a list of "violator" ip-addresses from a lawyer?
skykooler 7y ago
Do you provide service to apartments or only to homeowners?
- PhillyWisper 7y ago
  Yes, we provide service to apartment buildings. However, we need to work with the building mgmt if it has more than a handful of units.

ebg13 7y ago

But Fios in Philly is $40 a month (and then $55) for 100Mbps with no installation fees or contracts, so it will take your customers more than three years to break even for probably worse speeds. The net neutrality promise is nice, but do you have other selling points?

PhillyWisper 7y ago
There is more to the Internet marketplace than just price and speed. Customer service and privacy are two things our customers value highly.
- ebg13 7y ago
  I believe you can provide something important to some people there, but I don't think you're selling it well. You say that those are your big differentiators, but they're basically buried on your site. Landing on the page, the first things I see are "FAST" with numbers that are several times slower than what people expect and "$" with prices that are higher. And then I have to scroll down and find the fourth bullet point below the fold beneath the not very interesting "just internet" and the damning "we can't give you service without direct line of sight". The general public looking for an ISP is price sensitive enough that they will know the price landscape of your competitors, so they will know that fios costs less for higher speeds. Your market is going to be exclusively people who don't want to give Verizon or Comcast their business. To me personally, highlighting the things that you don't excel at (speed/price) instead of the ones you do (not being comcast/verizon) make it look like you don't know your competition and you aren't pitching directly to your primary market, which isn't a great signal. We also have no way of knowing that Verizon and Comcast aren't your backend, which means that, for all anyone knows, giving you money is giving them money. Also, a side technical note on the site layout: your text falls on top of your graphics. ( https://imgur.com/VcVaZsw https://imgur.com/VcVaZsw )
komali2 7y ago
I, for one, would happily pay the price to know my money isn't subsidizing lobbying to legalize the cable-fication of the internet.
- ebg13 7y ago
  I would too! But we have no way of knowing that Verizon and Comcast aren't their backend. For all anyone knows, giving them money _is_ giving Verizon/Comcast money.
  - komali2 7y ago
    The founder is here if you wanna ask him. Either way, money talks - as a consumer, if I use Philly Wisper, I am explicitly saying "Net Neutrality is important enough to me to seek out businesses that promote it."
  - PhillyWisper 7y ago
    We use two back end carriers and about to add a 3rd. We do not use Comcast or Verizon. Of the ones we do use, you may have heard of one of the carriers, probably not the other. The 3rd, very unlikely. And no, I'm not going to name them.
maxfurman 7y ago
I'm in Philly and the cheapest FiOS I could get is $115/mo after the new member deal expired
- ebg13 7y ago
  Unless you're talking about gigabit plus television, the reps were scamming you. That's what they do, and it's one of the reasons people hate giving them money. You should cancel your account and then open a new one online in a partner's name so that they stop playing games with you. Always do it online. Prices through phone reps are always worse these days because of what the different modality says about the customer.

crispyambulance 7y ago

> ... never sell or share our customer's personal data or browsing history (short of a valid warrant). OK, that's cool, but what about those scary-looking DMCA letters that people get from ISP's? What happens when you get a list of "violator" ip-addresses from a lawyer?

skykooler 7y ago

Do you provide service to apartments or only to homeowners?

PhillyWisper 7y ago
Yes, we provide service to apartment buildings. However, we need to work with the building mgmt if it has more than a handful of units.