Imho the answer is already contained in your statement: paying for some kind of "professional service" transforms any interaction with the users into a provider

Imho the answer is already contained in your statement: paying for some kind of "professional service" transforms any interaction with the users into a provider/customer interaction. It will boil down to "this is good, please make it better" (which is implicitly stating that you may stop using if it's not done). The power of FOSS or heavily modded games is that the separation provider/customer is broken into a spectrum where some people are in between, are empowered to do some of the things they'd like being done. Going back to firefox, i think it's a mistake. They are already far down the road of this provider/customer separation and going forward they will face such decisions over and over. This is a zugzwang and the sooner they break it the better. With a bit of wishful thinking i would have hoped they would flip the table and go full on with hardcore gnuish philosophy, making a big move and a new political depth into their browser. Perhaps regaining some sympathy from people that have long considered them as compromised, perhaps destabilizing big web players which will again have to face some public rumble to which they can't easily say anything else than "yeah we screwed up but hey it's not so bad and we are getting nicer" (an answer which is starting to get quite laughable).