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I have been a customer for 3 years and have been ecstatic with their service. I think there have been maybe 2 outages in 3 years, and within minutes Mark e-mail
by compliance_data 7y ago
I have been a customer for 3 years and have been ecstatic with their service. I think there have been maybe 2 outages in 3 years, and within minutes Mark e-mailed everyone detailing what happened, why, what he was doing to fix it, and when he expected to have maintenance finished. Observed speeds are typically higher than SLAs and as long as Mark is in business I don't plan to use anyone else.
When he came to install equipment I got the opportunity to go up on my roof and "help" (I know v little about networking) but it made for a really fun afternoon.
- jefflombardjr 7y agoWhat's the latency and speed like beyond the advertised speeds? That would be my biggest hold back and was why I didn't sign up for Clear a couple years back.
- jasonm89 7y agoClear was a horrible ISP.
- compliance_data 7y agoFor speed I regularly clock ~80 mbps down ~25 mbps up. This is pretty consistent (had a "slow" night on Sunday of ~60mbps when I checked). Latency I haven't really paid much attention: I usually only check when it feels like something is wrong as a sanity check.