2 ms·
> all the reviews this place had gotten over the years were really no longer relevant, as it was effectively a new restaurant. Yet all the Yelp reviews remained
by dontbenebby 7y ago
> all the reviews this place had gotten over the years were really no longer relevant, as it was effectively a new restaurant. Yet all the Yelp reviews remained.
The opposite is also a problem: a property management company I had issues with changed their name three times in the 24 months I was a customer. Each time they get a brand new slate, and can have reviews for the old company on the new page removed under the Yelp TOS, since if you say in your review you're not a customer, you're admitting to violating Yelp's review guidelines.
- randycupertino 7y agoThis is actually a pretty common strategy in Property Management. Multi-unit buildings owned by REITs are known to build this into their marketing plan. Sooner or later enough tenants will complain and the negative reviews will make it hard to fill empty units, so just "rebrand" and change your name. Common strategy by Essex Properties in the Bay Area.
- dontbenebby 7y agoInteresting. This wasn't a building though, it was a condo owned by a private landlord who contracted out management since they had a job that took them overseas. (So you can't type in the address of the building and see bad reviews under different name for same addy. To be fair, the condo board and neighbors were nice, but as a renter I can't do repairs or replace broken appliances.)