2 ms·

That's not the only way Yelp can mess with your business though, as e.g. Louis Rossmann's case showed. Yelp sent him internal details about a friend's business

That's not the only way Yelp can mess with your business though, as e.g. Louis Rossmann's case showed. Yelp sent him internal details about a friend's business just because Louis told them the advertising deal didn't help his friend. Then after he published this he got threatening phone calls and negative fake reviews. > Making fake accounts in order to mislead others is not a creative practice that aligns well with typical users of Yelp. Which only matters if typical users of Yelp can tell it's fake.

dbtx 7y ago
To be fair, that wasn't Yelp-- it was a Yelp salesperson who was fired the next day. (edit: OK what difference does it make, but anyway "at least" they didn't stand by that person or their mistake) The "threatening phone call"-- I don't remember Rossmann actually referring to it that way-- wasn't from Yelp, it was from a law firm where someone in the (former) salesperson's family is apparently a partner. The fake reviews weren't from Yelp, they were just thinly veiled revenge from that person's friends who were not Yelp employees but 'elite' reviewers (whatever that means, TFA implies Yelp Eliters are an unpleasant bunch). Rossmann's conclusion was that this probably isn't anything that Yelp secretly condones or instructs, but they declare their expectations, and their people will succeed by whatever means necessary. Obviously that doesn't include doxxing other businesses who already pay for advertising. :facepalm: I can take the revenge bit at face value, though it would be hilarious if Yelp really was playing everyone who couldn't believe that a company would actually encourage that. They made it possible at least, fertile ground, etc. Disclaimer: I really don't care about Yelp. At all. I don't know, I wasn't there, I didn't do it. https://www.youtube.com/watch?v=8hhL15yJUnI https://www.youtube.com/watch?v=8hhL15yJUnI

dbtx 7y ago

To be fair, that wasn't Yelp-- it was a Yelp salesperson who was fired the next day. (edit: OK what difference does it make, but anyway "at least" they didn't stand by that person or their mistake) The "threatening phone call"-- I don't remember Rossmann actually referring to it that way-- wasn't from Yelp, it was from a law firm where someone in the (former) salesperson's family is apparently a partner. The fake reviews weren't from Yelp, they were just thinly veiled revenge from that person's friends who were not Yelp employees but 'elite' reviewers (whatever that means, TFA implies Yelp Eliters are an unpleasant bunch). Rossmann's conclusion was that this probably isn't anything that Yelp secretly condones or instructs, but they declare their expectations, and their people will succeed by whatever means necessary. Obviously that doesn't include doxxing other businesses who already pay for advertising. :facepalm: I can take the revenge bit at face value, though it would be hilarious if Yelp really was playing everyone who couldn't believe that a company would actually encourage that. They made it possible at least, fertile ground, etc. Disclaimer: I really don't care about Yelp. At all. I don't know, I wasn't there, I didn't do it. https://www.youtube.com/watch?v=8hhL15yJUnI https://www.youtube.com/watch?v=8hhL15yJUnI