4 ms·
Word of mouth is Tesla's #1 marketing channel. If something was possible to improve by inexpensive software update, they should just do it and delight the custo
by sytelus 7y ago
Word of mouth is Tesla's #1 marketing channel. If something was possible to improve by inexpensive software update, they should just do it and delight the customers. It shouldn't be about whether customers are getting more than what they paid for so we need to "fix" that. It should be about if I do X and it costs me almost nothing but there is huge upside for customers then let's do X. If they are hell bent on removing features, let's do it for new deliveries. However retro-actively removing features from the car that is already sold and now owned by someone and without their permission seems very wrong. I love Tesla and want to see them successful. They need each customers to recursively get more customers, not less.
- deleted 7y ago[deleted]
- carlmr 7y agoIf few people bought the standard range and more bought the plus, then they just pissed off more customers than they made happy. Considering they're still far from being an overall profitable company, they would also never again be able to sell the plus trim price.