4 ms·

It just feels bad. The comments reflect that and there will be more in the future. It'll make the company look like some game company that sells DLC. It's bad

It just feels bad. The comments reflect that and there will be more in the future. It'll make the company look like some game company that sells DLC. It's bad marketing.

Urgo 7y ago
It only feels bad because you (not saying you, but you know what I mean) thought you were getting away with getting something for free you didn't pay for and it's being taken back.
- Krasnol 7y ago
  Nah, it feels back because you had something that will be taken away from you. They shouldn't have given it to the people in the first place.
  - Urgo 7y ago
    I'm with you on that. Ideally it shouldn't have been given at all. I just don't see any issue with Tesla updating things to match what the customer paid for. And again, the Tesla website is super easy to use and they detail everything. You know EXACTLY what you are ordering when you order it. I may be bummed if I got some free extras if I was one of these customers but I'd be totally fine if the extras went away since I hadn't paid for them. I'm wondering if when the customers were handed the keys though if Tesla let them know about this "free trial" of sorts.
    - Krasnol 7y ago
      Don't take me wrong. I understand that they now get what they paid for. It's clear to everybody. It still FEELS bad and it looks bad. Can't do anything about it. That's what it is since you come to this world as a baby. If somebody takes something away from you, you cry.
      - kalefranz 7y ago
        If somebody else gets something for free that you yourself paid for, you also cry.
        prepend 7y ago
        But less than the person who has it taken away. Kahneman and Tversky did a bunch of research in this area measuring loss aversion [0]. [0] https://en.wikipedia.org/wiki/Loss_aversion https://en.wikipedia.org/wiki/Loss_aversion
        deleted 7y ago
        [deleted]
      - natch 7y ago
        It was the least bad option for Tesla at the time. Sure it may feel bad to you as a bystander but the other options would have felt worse to Tesla customers.
        Krasnol 7y ago
        How so?
        natch 7y ago
        Not being able to produce and deliver promised 35k cars would have been a worse option. Doing so with the originally planned configurations would have been complex, disruptive, and possibly killed the company during a vulnerable time. Instead, customers are getting way better cars than originally planned (better seats, better roof, software-upgradable features).
- Barrin92 7y ago
  It primarily feels bad because unlike a spotify subscription, people still expect to own the cars they buy for tens of thousands of dollars, and this very effectively demonstrates how people who own the software you use can change what your car does with the push of a remote. If I buy a traditional car that accidentally came with a premium feature, is the cardealer going to come to my house and rip the seat out?
  - BuckRogers 7y ago
    Wait until you learn about all the software out there with trial features, there's enough of it that you'll be raising the pitchfork for the rest of your life. These buyers were informed upon taking ownership that this was a trial. No mistake or accident happened.
kjksf 7y ago
Maybe but that wasn't Tesla's plan, just how things turned out. Initially, SR was supposed to be a different physical trim, with a smaller battery and some other cheaper parts. However few people were buying SR (compared to SR+ trim which was only $2.5k more expensive) so Tesla adapted and dropped SR variant. Less variants means more efficient production means cheaper cars. But they've already taken SR orders so instead of canceling them they decided to do right by the customers and instead gave them SR+ trim with software limit. Given that it was a decision made late, they didn't have the code to limit features. Again they did right by customers by giving them the car right away and introducing the limits when the software was ready. This will not happen in the future because from now on the software limit will be enabled from the beginning (not to mention that this trim is not available online; you have to know it exists and custom order it via phone which probably means that very few people are buying this version).
- Krasnol 7y ago
  I understand that. I understand that they now get what they actually paid for but that's not the point I made. I tried to explain to op where the negativity comes from and it comes form the feeling you have if someone takes something away from you. Something you had before. Can't do anything about it now I guess but it still will and does look bad for those who are affected and those who will read the articles about it in the next days. It may even become a meme.

It just feels bad. The comments reflect that and there will be more in the future. It'll make the company look like some game company that sells DLC. It's bad marketing.

Urgo 7y ago

It only feels bad because you (not saying you, but you know what I mean) thought you were getting away with getting something for free you didn't pay for and it's being taken back.

Krasnol 7y ago
Nah, it feels back because you had something that will be taken away from you. They shouldn't have given it to the people in the first place.
- Urgo 7y ago
  I'm with you on that. Ideally it shouldn't have been given at all. I just don't see any issue with Tesla updating things to match what the customer paid for. And again, the Tesla website is super easy to use and they detail everything. You know EXACTLY what you are ordering when you order it. I may be bummed if I got some free extras if I was one of these customers but I'd be totally fine if the extras went away since I hadn't paid for them. I'm wondering if when the customers were handed the keys though if Tesla let them know about this "free trial" of sorts.
  - Krasnol 7y ago
    Don't take me wrong. I understand that they now get what they paid for. It's clear to everybody. It still FEELS bad and it looks bad. Can't do anything about it. That's what it is since you come to this world as a baby. If somebody takes something away from you, you cry.
    - kalefranz 7y ago
      If somebody else gets something for free that you yourself paid for, you also cry.
      - prepend 7y ago
        But less than the person who has it taken away. Kahneman and Tversky did a bunch of research in this area measuring loss aversion [0]. [0] https://en.wikipedia.org/wiki/Loss_aversion https://en.wikipedia.org/wiki/Loss_aversion
      - deleted 7y ago
        [deleted]
    - natch 7y ago
      It was the least bad option for Tesla at the time. Sure it may feel bad to you as a bystander but the other options would have felt worse to Tesla customers.
      - Krasnol 7y ago
        How so?
        natch 7y ago
        Not being able to produce and deliver promised 35k cars would have been a worse option. Doing so with the originally planned configurations would have been complex, disruptive, and possibly killed the company during a vulnerable time. Instead, customers are getting way better cars than originally planned (better seats, better roof, software-upgradable features).
Barrin92 7y ago
It primarily feels bad because unlike a spotify subscription, people still expect to own the cars they buy for tens of thousands of dollars, and this very effectively demonstrates how people who own the software you use can change what your car does with the push of a remote. If I buy a traditional car that accidentally came with a premium feature, is the cardealer going to come to my house and rip the seat out?
- BuckRogers 7y ago
  Wait until you learn about all the software out there with trial features, there's enough of it that you'll be raising the pitchfork for the rest of your life. These buyers were informed upon taking ownership that this was a trial. No mistake or accident happened.

kjksf 7y ago

Maybe but that wasn't Tesla's plan, just how things turned out. Initially, SR was supposed to be a different physical trim, with a smaller battery and some other cheaper parts. However few people were buying SR (compared to SR+ trim which was only $2.5k more expensive) so Tesla adapted and dropped SR variant. Less variants means more efficient production means cheaper cars. But they've already taken SR orders so instead of canceling them they decided to do right by the customers and instead gave them SR+ trim with software limit. Given that it was a decision made late, they didn't have the code to limit features. Again they did right by customers by giving them the car right away and introducing the limits when the software was ready. This will not happen in the future because from now on the software limit will be enabled from the beginning (not to mention that this trim is not available online; you have to know it exists and custom order it via phone which probably means that very few people are buying this version).

Krasnol 7y ago
I understand that. I understand that they now get what they actually paid for but that's not the point I made. I tried to explain to op where the negativity comes from and it comes form the feeling you have if someone takes something away from you. Something you had before. Can't do anything about it now I guess but it still will and does look bad for those who are affected and those who will read the articles about it in the next days. It may even become a meme.