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Good for Amazon. FedEx is terrible. Mini-rant: Ordered stuff online. FedEx says the package was delivered but I don’t see it. The online tracker lists the last
by andrewfong 7y ago
Good for Amazon. FedEx is terrible. Mini-rant:
Ordered stuff online. FedEx says the package was delivered but I don’t see it. The online tracker lists the last location of the package in the city where I used to live. I assume I autofilled the wrong address or something. So I head down to my old apartment complex. They have my package. NBD, I’m able to pick it up without incident.
But then I check the shipping label on the package. It actually has my current address on it. And right below that is a “Corrected Address” label, with my old address. I double-check the online order. Turns out I gave them the right address. The retailer doesn't have any knowledge of my old address.
I call FedEx and ask what’s up. Turns out the sender gave them my phone number (presumably so they could call me if they had issues delivering — and indeed, my phone number is listed on the “Corrected Address” label, along with an alterante phone number I did not give to the sender). The CSR confirms that FedEx disregarded the address provided and “corrected” it to the address they previously associated with name + phone number. The CSR confirms that no, this was not something I signed up for or accidentally opted into. They just “correct” addresses automatically without asking. Even if the corrected address is in a completely different city and looks nothing like the given address. Because quality.
So apparently, everytime I move, I now have to let FedEx know where or else they’ll perpetually misdeliver my stuff. Lovely. And heaven forbid I try to send packages to my parent’s address or some other place that’s not the address FedEx currently has on file for me. Because just shipping packages to the address actually on the damn label is too damn hard for them.