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We ship 75k shipments/yr across FedEx / UPS / USPS and, while I too have my own bias about preferred carrier, these kinds of preferences are usually pretty spec
by Judson 7y ago
We ship 75k shipments/yr across FedEx / UPS / USPS and, while I too have my own bias about preferred carrier, these kinds of preferences are usually pretty specific to locale.
Some people love the carrier you hate, and others hate the carrier you love.
- kbenson 7y agoIf only there was a company large enough, doing business in enough locales, and with enough statistical and engineering experience to be able to find where one shipper worked better than another and recommend the better one for that locale... /s
- Judson 7y agoNot to ignore the '/s', but you brought up a good point. We did add an unobtrusive disclose menu to our shipping tiers during checkout for customers to select their specific carrier if they'd like. This seems to have worked pretty well for folks who have a strong opinion, and avoids the need make lots of guesses about what people like. Generally speaking, the biggest shipping preference people have is 'Free'.