4 ms·

That's not been the case for me. USPS is by far the worst with UPS and FedEx neck and neck with one another. The only experience I have with DHL is with commerc

by EB66 7y ago

That's not been the case for me. USPS is by far the worst with UPS and FedEx neck and neck with one another. The only experience I have with DHL is with commercial air freight and they've been quite good as well. Have you ever had to deal with lost packages? Good luck trying to make any progress with USPS. I've had several packages lost by USPS. Every phone call I've made to them results in conflicting answers and bad information. However, I live in Seattle and Amazon's own delivery service is arguably even worse than USPS. They might not lose packages (they now take photographs upon delivery), but the workers aren't very well trained. I've had packages left out by my sidewalk garage or left out on an unsheltered table in my front patio area. A number of times the packages have been rained on. It's a general level of cluelessness that you don't see with UPS, FedEx or USPS.

inferiorhuman 7y ago
Meanwhile I've had one lost letter with USPS (that now-empty envelop got delivered with an "apology"), no lost packages, but have had countless problems with FedEx and UPS. My favorite UPS experience was when UPS got a package to the regional sorting center (Oakland, CA) and then express shipped it to the east coast (where it arrived that day) and then told me it would take a week to ship it back to the west coast. Because fuck you, I didn't pay for two week delivery. Oh, how about the time the newbie driver delivered the package to the wrong house? Have you ever tried to get through to a real person at UPS? Careful what you wish for. The only human UPS will willingly let you talk to is in some overseas call center — and they will have zero power to do anything and thus say whatever they need to in order to get you to hang up the phone. After managing to escalate that incident, the supervisor at UPS's San Francisco depot called me back and explained that the package had been delivered correctly. I realize I'm not the customer in this case, but, man UPS has done a good job of ensuring I choose any other carrier. FedEx... bless them. Aside from offering up gun fetishist discounts (yuck) and being hardcore anti-union zealots, FedEx accepted a package from a vendor with two different delivery addresses on it. Yes, the vendor fucked up. But FedEx accepted the package and got it to the regional sorting center and just sat on it because they didn't know what to do. Zero effort made over a few days to call the vendor, myself, or the other person whose contact info was also on the package.

by EB66 7y ago

inferiorhuman 7y ago

Meanwhile I've had one lost letter with USPS (that now-empty envelop got delivered with an "apology"), no lost packages, but have had countless problems with FedEx and UPS. My favorite UPS experience was when UPS got a package to the regional sorting center (Oakland, CA) and then express shipped it to the east coast (where it arrived that day) and then told me it would take a week to ship it back to the west coast. Because fuck you, I didn't pay for two week delivery. Oh, how about the time the newbie driver delivered the package to the wrong house? Have you ever tried to get through to a real person at UPS? Careful what you wish for. The only human UPS will willingly let you talk to is in some overseas call center — and they will have zero power to do anything and thus say whatever they need to in order to get you to hang up the phone. After managing to escalate that incident, the supervisor at UPS's San Francisco depot called me back and explained that the package had been delivered correctly. I realize I'm not the customer in this case, but, man UPS has done a good job of ensuring I choose any other carrier. FedEx... bless them. Aside from offering up gun fetishist discounts (yuck) and being hardcore anti-union zealots, FedEx accepted a package from a vendor with two different delivery addresses on it. Yes, the vendor fucked up. But FedEx accepted the package and got it to the regional sorting center and just sat on it because they didn't know what to do. Zero effort made over a few days to call the vendor, myself, or the other person whose contact info was also on the package.