I remember an occasion a few years back where a colleague of mine was getting a VPN connection from the UK to a middle east site working - the Cisco partner cou

I remember an occasion a few years back where a colleague of mine was getting a VPN connection from the UK to a middle east site working - the Cisco partner couldn't get it to work and said "We don't understand why it doesn't work as it's basically the same as this one that does work" and sent us the config file for another one of their customers complete with credentials etc.