Hi treis - All DO customers have always received free, 24x7 Support. Of course, we're working on being as responsive as our customers deserve. A few months ago

Hi treis - All DO customers have always received free, 24x7 Support. Of course, we're working on being as responsive as our customers deserve. A few months ago we also implemented a new paid Premier Support tier which features a live channel with 30-minute response times. Here's some more information for anyone who's interested - https://www.digitalocean.com/support/#PremierSupport https://www.digitalocean.com/support/#PremierSupport Thanks, Zach, DigitialOcean Support