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I agree, but it’s pretty standard SLA verbiage (from the telco/bandwith provider days) to require the customer to request/register the SLA violation to benefit.
by sbr464 7y ago
I agree, but it’s pretty standard SLA verbiage (from the telco/bandwith provider days) to require the customer to request/register the SLA violation to benefit.
- vageli 7y ago> I agree, but it’s pretty standard SLA verbiage (from the telco/bandwith provider days) to require the customer to request/register the SLA violation to benefit. FiOS has proactively given me per-day refunds of service without notification on my part. Weird to me that Verizon acts better than Google in this case.
- sbr464 7y agoInteresting, which kind of fios account? (residential/SMB/data center interconnect) That’s ideally how it should be!
- vageli 7y agoResidential.
- macintux 7y agoIt’s easier to determine “this line was down thus everyone along the line was also down” than what Google is facing.
- vageli 7y agoGoogle knows the affected regions and probably has very fine grained data around this. I mean, they can even tell you metrics about your instances, they don't have monitoring on their own infrastructure to determine impact radius?
- macintux 7y agoIt’s a vastly complex problem. What servers were impacted? For what percentage of the overall outage was each server impacted? During that time, was the server offline or simply slower than usual? And the part that even Google can’t know, even if they somehow can assemble all of the above: did it matter? Not all servers are created equal. Small wonder they’re letting customers drive their own reimbursement process.