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Agreed, but "I'm annoyed" doesn't help your customers. "Don't worry, I'm restoring from last night's backup" sounds a lot nicer. Again, your customer doesn't c
by freehunter 7y ago
Agreed, but "I'm annoyed" doesn't help your customers. "Don't worry, I'm restoring from last night's backup" sounds a lot nicer.
Again, your customer doesn't care what your excuse is, just like the dead company's founder doesn't care what DigitalOcean's excuse was. "Our processes failed" translates directly into "I failed".