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> I don't see "I've never run a business before" as a valid excuse, nor do I see "the cloud vendor is better equipped to handle backups" as a valid excuse. It'
by PhasmaFelis 7y ago
> I don't see "I've never run a business before" as a valid excuse, nor do I see "the cloud vendor is better equipped to handle backups" as a valid excuse.
It's not unreasonable to be annoyed when a company you are paying specifically to do the things you're not familiar with, catastrophically fails to do them correctly.
- freehunter 7y agoAgreed, but "I'm annoyed" doesn't help your customers. "Don't worry, I'm restoring from last night's backup" sounds a lot nicer. Again, your customer doesn't care what your excuse is, just like the dead company's founder doesn't care what DigitalOcean's excuse was. "Our processes failed" translates directly into "I failed".