3 ms·
>I'll toot my own theory and it is that nobody wants to pay for enough capable support staff, pay to keep the support staff at the ready often enough, pay suppo
by treis 7y ago
>I'll toot my own theory and it is that nobody wants to pay for enough capable support staff, pay to keep the support staff at the ready often enough, pay support staff who want to stay in that role.
The crazy thing is that it's really not that expensive. AWS, for example, offers 24x7 support w/ <1 hour response time for production issues starting at $100 a month. At worst it's 10% of your bill.
- duxup 7y agoIt's very doable, but sadly even skilled management (in my experience) tends to avoid / flee support organizations due to their low prestige / resources pattern that is across a lot of industries. I fear it is something very doable, but I'm not sure there are many in leadership that can.
- zacharybk 7y agoHi treis - All DO customers have always received free, 24x7 Support. Of course, we're working on being as responsive as our customers deserve. A few months ago we also implemented a new paid Premier Support tier which features a live channel with 30-minute response times. Here's some more information for anyone who's interested - https://www.digitalocean.com/support/#PremierSupport https://www.digitalocean.com/support/#PremierSupport Thanks, Zach, DigitialOcean Support