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I’ve asked this in a previous thread but didn’t get much of an answer: what can a business do to proactively fend off issues with cloud providers shutting them

I’ve asked this in a previous thread but didn’t get much of an answer: what can a business do to proactively fend off issues with cloud providers shutting them down. I’ve heard GCP (or was it AWS?) is less likely to shut you down if you bill on account vs using a credit card. Are there any other things we can do to reduce problems? Would asking for an account manager help? Would buying reserved instances help? Is there a minimum spend that gets you more attention and priority? Eg 100/month vs 1k/month vs 10k/month etc? Any other advice?

dathinab 7y ago
- Use billing methods which are less likely to be used by scammers (e.g. likely not credit card). - Keep a steady balance. - Have luck (sad but true). Minimum spend and similar might help with customer service (if they can see your spend). But most problems start with automated services. Don't switch cloud providers every half year because another one is slightly cheaper now (i.e. have longer running/existing accounts), might help. But most important make sure that you don't get locked in by the could provider Even a permanent ban from the could provider should just cause some, not to high, short term (mony) loss. This means: - Do not ~use~ relay on cloud providers proprietary tec (sure use there management console, etc. but don't integrate it into your business to tightly). - Have control over your DNS names so that you can map them to different IP addresses if needed. - Make sure you can migrate to a different cloud provider in matters of hours/days/weeks (depending on what you use it for) at any time. - Have backups outside of the could provider for all your stuff. - don't get trapped by doing backups on a different service of the same provider (e.g. Amazon) ;=) In the end how much this costs you depend a lot on what you do and how you do it. And yes deciding and not doing any continous shot term investments taking the risk of loading everything is fine, you just should make the decision conscious.
- yardstick 7y ago
  Some good advice, thanks

dathinab 7y ago

- Use billing methods which are less likely to be used by scammers (e.g. likely not credit card). - Keep a steady balance. - Have luck (sad but true). Minimum spend and similar might help with customer service (if they can see your spend). But most problems start with automated services. Don't switch cloud providers every half year because another one is slightly cheaper now (i.e. have longer running/existing accounts), might help. But most important make sure that you don't get locked in by the could provider Even a permanent ban from the could provider should just cause some, not to high, short term (mony) loss. This means: - Do not ~use~ relay on cloud providers proprietary tec (sure use there management console, etc. but don't integrate it into your business to tightly). - Have control over your DNS names so that you can map them to different IP addresses if needed. - Make sure you can migrate to a different cloud provider in matters of hours/days/weeks (depending on what you use it for) at any time. - Have backups outside of the could provider for all your stuff. - don't get trapped by doing backups on a different service of the same provider (e.g. Amazon) ;=) In the end how much this costs you depend a lot on what you do and how you do it. And yes deciding and not doing any continous shot term investments taking the risk of loading everything is fine, you just should make the decision conscious.

yardstick 7y ago
Some good advice, thanks