And what's wrong with fantasy? More correctly, it's something of an unattainable goal. Can we get rid of on-call? Probably not. Can we drastically reduce the f

And what's wrong with fantasy? More correctly, it's something of an unattainable goal. Can we get rid of on-call? Probably not. Can we drastically reduce the frequency and scope of on-call actions? Absolutely! Can we get to where every single time the on-call person has to take action, there's a post-mortem to understand what went wrong, and fix the automation and monitoring so it doesn't happen again?