our entire company (not just developers) clicks video chat almost before thinking about an issue. I get a lot of calls that are just one of our technicians sayi

our entire company (not just developers) clicks video chat almost before thinking about an issue. I get a lot of calls that are just one of our technicians saying something looks odd in a config file and asking me for a 30 second sanity check. It can be annoying because email communication is (it feels like) avoided even when it would be a better medium or force someone to actually think through an issue. However, it does mean that we have good team cohesion.