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Because there is little downside to failure. People say they will never fly with that airline again but most do, especially if its cheaper... British Airways h
by gandalfian 7y ago
Because there is little downside to failure. People say they will never fly with that airline again but most do, especially if its cheaper...
British Airways have fairly conclusively proved that ignoring complaints doesn't really cost them in the end... When the Heathrow baggage system collapsed BA just sold off the backlog as lost property, too hard to try and reunite bags.
- stronglikedan 7y agoBecause there is little downside to failure. Same reason their staff can be abrupt and downright rude with impunity. If you don't buy a seat, then someone else will.
- m463 7y agoI remember reading years ago that one of the airlines somehow added a bonus to baggage handler salaries based on luggage performance and immediately cleared up most of the problems.