4 ms·

> There's no amount of money you can pay them to get decent support, that I'm aware; We at NodeBB have a high enough spend to have access to level 2 agents (th

> There's no amount of money you can pay them to get decent support, that I'm aware; We at NodeBB have a high enough spend to have access to level 2 agents (their responses are around 1 hour turnaround, if not sooner). We don't actually spend that much either, compared to what some of our clients pay AWS, etc... Now, we certainly don't qualify for their highest tier with the dedicated support manager and slack access, but that's ok. DO's been amazing to us as a host.

_Codemonkeyism 7y ago
DO has been amazing for us too.
codegeek 7y ago
What is the high enough spend average to get Level 2 agents if you don't mind sharing ?
- HappyDreamer 7y ago
  I wonder this me too :-) Their pricing page reads: "world-class technical support to all of our customers—around the clock" (https://www.digitalocean.com/pricing/#Included_services https://www.digitalocean.com/pricing/#Included_services ) b.t.w. which doesn't seem totally accurate to me, with the 12h and 29h response times in this account banned case.
  - julianlam 7y ago
    We qualify for their "Business Support" tier: https://www.digitalocean.com/support/#BusinessSupport https://www.digitalocean.com/support/#BusinessSupport
- julianlam 7y ago
  Hey, sorry for the delay -- the info sheet they provided us lists $500 monthly spend. https://pages.news.digitalocean.com/n/b0000VI6mEn0DfeZ0305PTX https://pages.news.digitalocean.com/n/b0000VI6mEn0DfeZ0305PT...
microcolonel 7y ago
Yeah, I'd just like to be able to pay for the support, without having so much volume. I can't really consider sending them enough business that we'd qualify for level 2 agents if I run into regular technical issues with the services before I even get that chance. Is it bad for image if they just have a "send a couple hundred bucks because you need to speak with someone real bad" button?

4 ms·

> There's no amount of money you can pay them to get decent support, that I'm aware; We at NodeBB have a high enough spend to have access to level 2 agents (th

by julianlam 7y ago

_Codemonkeyism 7y ago
DO has been amazing for us too.
codegeek 7y ago
What is the high enough spend average to get Level 2 agents if you don't mind sharing ?
- HappyDreamer 7y ago
  I wonder this me too :-) Their pricing page reads: "world-class technical support to all of our customers—around the clock" (https://www.digitalocean.com/pricing/#Included_services https://www.digitalocean.com/pricing/#Included_services ) b.t.w. which doesn't seem totally accurate to me, with the 12h and 29h response times in this account banned case.
  - julianlam 7y ago
    We qualify for their "Business Support" tier: https://www.digitalocean.com/support/#BusinessSupport https://www.digitalocean.com/support/#BusinessSupport
- julianlam 7y ago
  Hey, sorry for the delay -- the info sheet they provided us lists $500 monthly spend. https://pages.news.digitalocean.com/n/b0000VI6mEn0DfeZ0305PTX https://pages.news.digitalocean.com/n/b0000VI6mEn0DfeZ0305PT...
microcolonel 7y ago
Yeah, I'd just like to be able to pay for the support, without having so much volume. I can't really consider sending them enough business that we'd qualify for level 2 agents if I run into regular technical issues with the services before I even get that chance. Is it bad for image if they just have a "send a couple hundred bucks because you need to speak with someone real bad" button?