I think this is a great response. While from my own experience I don't see myself using DO again (see my previous posts, I had a similar experience except I di

I think this is a great response. While from my own experience I don't see myself using DO again (see my previous posts, I had a similar experience except I didn't complain externally), the points in future measures look like they'll go a long way. Best of luck to all future customers.