At every turn of this story, there is a resounding "we fucked up". Shameful behavior on the part of an "infrastructure provider." It doesn't matter that they c

At every turn of this story, there is a resounding "we fucked up". Shameful behavior on the part of an "infrastructure provider." It doesn't matter that they create a post-mortem. All it means is that I can't trust them to get things done correctly.