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In what way is DigitalOcean a "huge company"? At ~300 employees, it's closer to the SMB's definition of a small business (<250 employees) than mid-size (<500 em
by laughinghan 7y ago
In what way is DigitalOcean a "huge company"? At ~300 employees, it's closer to the SMB's definition of a small business (<250 employees) than mid-size (<500 employees).
In all fairness, having worked at a few tech startups, it can be hard to scale customer service to keep up with demand—you don't control how many support tickets come in, and it takes a lot more time to hire and train new customer service agents than it does to spin up new servers, and if you over-hire, it's a lot more costly than shutting down some servers.
- omeid2 7y agoDO is claimed to be "third-largest hosting company in the world in terms of web-facing computers", so that should give you an idea of how many customers they have.
- laughinghan 7y agoOh interesting, hadn't seen that claim before
- im3w1l 7y agoHow do they manage so many boxes with so few people? Do they rent metal and resell it with value add software?
- breakingcups 7y agoBy skimping out on support, clearly.
- p1necone 7y agoI feel like a better measure for the "size" of a tech company is number of customers, rather than number of employees. Considering software doesn't need a linearly increasing number of people to produce/support it as your share of the market gets bigger.
- hyperpape 7y agoIt doesn’t scale linearly, but we’re all here discussing in this thread because scaling support is hard.