Maybe just have a chat button or a link to the chat on your support page? I'm in the strange position of both liking the chat approach (I've used it on Dell's s

Maybe just have a chat button or a link to the chat on your support page? I'm in the strange position of both liking the chat approach (I've used it on Dell's site, probably others), and also very much disliking chat popups. It feels like it's really there so that someone can convince you to buy something. It's even worse when there's a fake initial message - "Hi there, I'm Jen. Can I help you?" - it seems especially imposing.