Looks great -- a couple of points. I agree the front page is too busy. I think the screenshot is somewhat confusing -- am I looking at the customer facing web

Looks great -- a couple of points. I agree the front page is too busy. I think the screenshot is somewhat confusing -- am I looking at the customer facing website or the backend. The videos being hosted on blogspot falls foul of our over zealous filtering at the office. Can you configure the 'any feedback' tab to be at the side - it took me a minute to notice it at the bottom. When clicking on 'urgent' I think there should be more visual feedback than just turning the border red, maybe reflect it in the send button. The wording 'send away' sounds wrong to me -- too much like 'dismiss'. Just 'send' would be better.