I found this article fascinating, as it disagrees so completely with my experience. The best lawyers I know are unfailingly courteous. My take is that this was

I found this article fascinating, as it disagrees so completely with my experience. The best lawyers I know are unfailingly courteous. My take is that this was written from a perspective where there has never been anything really significant at stake to make a legal claim about. Small claims are usually personal; negotiating a $MM settlement is usually not.