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It is extremely hard to convince someone they're doing it wrong, when what they're doing is working for them and is making them money. Its pretty much ingrained
by la_barba 7y ago
It is extremely hard to convince someone they're doing it wrong, when what they're doing is working for them and is making them money. Its pretty much ingrained in our human nature, I think.
Instead of telling them their solution blows, its better to gain trust by first addressing the pain points without any major rework, and then slowly change the system bit by bit, with each bit providing an instant usable benefit to the end user.
- henning 7y agoYou're right, but in practice I don't see how it can be made that simple or painless. There is no way to switch from email and Excel to a third-party web application without major rework. That's what makes it hard.
- la_barba 7y agoI think there are intermediate steps possible in some workflows. For e.g. A business app that accepts an excel file as input for further processing. So now you can let them keep the excel file with their existing macros/features, but give them additional features via this workflow.