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Hi Eeke. A few years back, we lost a merchant account with stripe due to an unfortunate combination: no chargeback insurance enabled, high average transaction v
by kweks 7y ago
Hi Eeke.
A few years back, we lost a merchant account with stripe due to an unfortunate combination: no chargeback insurance enabled, high average transaction value (~600EU) and low monthly volume (we were starting up).
Got one charge back for 800EU that blew us out of the water. Would there be a mechanism to re-apply, with CB protection enabled ?
We struggled to have this discussion with a Real Person at Stripe to discuss this .. would you have any leads ?
- edwinwee 7y agoHrm, I'm sorry for that struggle. I'd like to look into this—could you email me directly at edwin@stripe.com and I can review what happened (and see if we can help you get set up again)?