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There is no legitimate retention management. If I want to cancel I've made clear what I want to do. Making it take longer then a few minutes is a waste of all o
by wbl 7y ago
There is no legitimate retention management. If I want to cancel I've made clear what I want to do. Making it take longer then a few minutes is a waste of all our time.
- deleted 7y ago[deleted]
- Spooky23 7y agoThere is a fine line in my POV. Word trickery and playing games with buttons is over the line. I think it is ok to say “Hey, you’re paying $20/mo for the super plan, and don’t use feature X, but can do the middle plan for $12”. I think it’s ok to make sure that people understand that data is deleted if they take the action. But it’s easy to drift into dark patterns.