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I agree. They really try and take care of their customers. I think it was the launch of 2017, and my team upgraded right after the release. (I mean like withi
by kemiller2002 7y ago
I agree. They really try and take care of their customers. I think it was the launch of 2017, and my team upgraded right after the release. (I mean like within hours.) We were having some problems with the upgrade and TypeScript (I think), and it asked me to rate it my experience with it so far. Admittedly, I was in a slightly bad mood and aggravated at the time, and I gave it a low score. They wrote me an email and scheduled an hour to talk to like 2 or 3 people from different product teams about what was wrong and how they could make it better. It's not often when a company does that.
- maxxxxx 7y agoDid anything come out of this? A lot of companies these days are into getting feedback but nothing never comes out of it. I feel like they have departments that collect the feedback and talk to customers with the best intentions but that data barely makes it to the people making the real product decisions.
- kemiller2002 7y agoWhether or not I did anything specifically, I can't say. It did get a lot more stable after a patch or two. I wanted to say that our main problem was it double reference counting the TypeScript files. I think because it was storing a shadow copy of it in another location and that problem went away. (Memory is hazy.) I do remember complaining that F# was not an automatically included in the language selection like C# and VB.NET. I don't believe they ever fixed that, and I can't remember if it's the same way in 2019. You can't win em all I suppose though. :)