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As a company Google can be very hard to work with. A few months ago a few different software packages all were erroneously flagged as malicious by Chrome, whic
by rileymat2 7y ago
As a company Google can be very hard to work with.
A few months ago a few different software packages all were erroneously flagged as malicious by Chrome, which then was picked up by Firefox. Bunches of small vendors had nothing, there was no clear appeal process, there was no one at Google to reach out to.
All there was, was a link to a message board staffed by volunteers, not Google employees.
- michaelchisari 7y agoThe lack of meaningful support is a huge gap in our scale-at-all-costs and automate-everything tech culture.
- rileymat2 7y agoIt is just frustrating because the entire business relies on downloads/sales. And with a flip of an algorithm you are shut out of 80% of desktop market share. Not only that, if I Was presented with the message, I would be hesitant to ever come back to that site, the reputational damage is lasting for the user.
- theflork 7y ago"a few different software packages all were erroneously flagged as malicious by Chrome" is that something you could sue them for?