>Project Fi has had the best support of all 8 cell phone carriers I've ever used... There are many reports of Project Fi having excellent support that turned i

>Project Fi has had the best support of all 8 cell phone carriers I've ever used... There are many reports of Project Fi having excellent support that turned into total horror when Project Fi ended and was replaced by Google Fi. They frequently show up here on HN, they often involve GFi charging people money for GFi errors, and they nearly always center around the fact that the service has only the thinnest vernier of front-line support followed by forced cancellation. The only effective next step anyone has been able to demonstrate is ‘Internet shaming’. This all makes me sad, as I was hoping to transition to the service late last year. I’m still hoping that things improve eventually, but the trend seems ever downward.