Google Fi is not an international carrier, and their mode of operation is significantly different from other carriers. This has its disadvantages and advantages

Google Fi is not an international carrier, and their mode of operation is significantly different from other carriers. This has its disadvantages and advantages, but not contacting support after waiting for your phone to start working for a week is unreasonable and I would say unrealistic. Anybody who is sufficiently tech-savvy would realise that if it doesn't start working in the first 24 hours, it's unlikely to start working without intervention. Again, if you're used to iPhones it may not be your cup of tea, but on Android one can troubleshoot that sort of thing on a basic level directly from your phone.