srn from prgmr.com here. Our tagline originally came from us being a low cost service, but I like to think of it as a customer support philosophy. One meaning i

srn from prgmr.com here. Our tagline originally came from us being a low cost service, but I like to think of it as a customer support philosophy. One meaning is we want you to be able to fix the problem yourself by giving you instructions instead of logging into your system. Another is we try give you the benefit of the doubt that it could be our problem and not assume it's yours when there's an issue.