I just want to point out that the example is really poor behavior on the part of the teacher: Shouting in all-caps to ASK FOR WHAT YOU REALLY WANT is more likel

I just want to point out that the example is really poor behavior on the part of the teacher: Shouting in all-caps to ASK FOR WHAT YOU REALLY WANT is more likely to result in the newbie not asking at all next time. If this is your work environment you need to make it okay to ask questions, and to dialogue about a problem without shaming the learner. (Really that should be civil behavior in any environment.)