I was evaluating DO the past two months, but reading this, I'm staying at Linode - their poor security incident handling in the past is a theoretical concern, t

I was evaluating DO the past two months, but reading this, I'm staying at Linode - their poor security incident handling in the past is a theoretical concern, this is a more immediate one. It's not this anecdote in itself, but that it corroborates my experience during trial that I ignored and dismissed as support incompetence (which should have been a warning sign in itself). After setting up the account, adding a payment card, I wasn't able to enter our VAT ID as part of billing details, with some nondescript error. So I asked support. Two days(!) later, they responded by asking for incorporation documents, which was frankly bizarre (and a first in ~10 years of running business): they're not exactly a bank with KYC requirements. When I responded, basically, WFT?, and told them to check the billing data in VIES, they eventually fixed it. But what I got from it was a distinct impression that their default assumption is that the customer is trying to defraud them, even when it makes no sense. To this day, I have no idea what kind of fraud could they possibly be anticipating there (they allowed the card). This story is on the same general subject, and so are others surfaced here and on twitter in reaction: the customer is presumed scumbag.